Order or subscription help
Include the email used for your Codex Skin account, the relevant order number, and whether the request is about payment, cancellation, renewal, or a refund.
Contact
How can we help?
Email us about an order, account, theme, the Plugin, or Restore. A short report with the right identifiers helps us investigate without exposing your work.
OrdersAccount email + order number
ThemesTheme ID + platform
PluginVersion + stable error ID
What to include
Give us enough context to find the issue.
You do not need to send broad logs or screenshots of private work.
Theme, Plugin, or Restore help
Include macOS or Windows, Codex and Plugin versions, the six-digit theme ID, the last action that completed, and any stable error ID shown.
Quick answers
Before you email.
These are the most common support boundaries.
Can you restore the official appearance?
Yes. Start with the Plugin prompt on the Restore page. An offline recovery launcher is also available.
Where do refund requests go?
Email contact@codexskin.ai within seven days of the relevant payment and include the account email and order number. Requests are reviewed manually.
Should I send passwords or tokens?
No. Never send passwords, session cookies, access tokens, device approval codes, card details, source code, prompts, or private project files.
Can I report a public Plugin bug on GitHub?
Yes, when the report contains no account, payment, or private workspace data. Use email for anything personal.